Frequently Asked Questions
Everything you need to know about your Stayra experience.
How do I make a reservation?
You can book directly through our website by selecting your desired property and dates. Alternatively, you can contact our concierge team for personalized assistance.
What is your cancellation policy?
Our cancellation policy varies by property and season. Generally, full refunds are available for cancellations made 30 days prior to arrival. Specific details are provided during the booking process.
Are pets allowed?
Many of our properties are pet-friendly. Please check the specific amenities of your chosen villa or contact us to confirm before booking.
What are the check-in and check-out times?
Standard check-in is at 2:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.
Do you offer concierge services?
Yes, all Stayra guests have access to our specialized concierge service to help arrange transportation, dining reservations, local experiences, and more.
Can I host an event or party?
Events and parties are allowed at select properties with prior approval. Additional fees and terms may apply. Please contact us to discuss your event requirements.